This page clearly explains how Jaya Games collects your personal data, how it's used, and how it's kept secure. We believe transparency is the best form of protection.
The steps we take to protect your data at Jaya Games
Your privacy is our responsibility: By registering or using jaya games' services, you are giving your consent to this Privacy Policy. Please read it carefully in full.
Jaya games is one of Bangladesh's most trusted online betting platforms. We place the highest priority on our members' privacy. This Privacy Policy details what data jaya games collects, why it is collected, and how it is kept secure.
By creating an account or using our services at jaya games, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our services.
This Privacy Policy applies to the Jaya Games website, mobile application, and all our digital services. We may update this policy from time to time, and you will be notified in advance of any significant changes.
This Privacy Policy has been developed in alignment with international data protection laws and GDPR guidelines.
Jaya Games only collects information necessary to provide its services. We collect two types of data — information you provide directly and information collected automatically.
| Data Type | Example | Why It's Needed |
|---|---|---|
| Identity Document Information | Name, date of birth, NID number | To complete age verification & KYC |
| Contact Information | Mobile number, email address | For account verification and support |
| Financial Information | Mobile Pay/Nagad number, transaction history | To process deposits and withdrawals |
| Address Information | District, division, postal code | For identity verification and legal compliance |
Certain technical information is automatically collected while you use Jaya Games:
Technical data is primarily used to ensure platform security and improve service quality. It is not used to directly identify you.
Jaya Games uses your data for specific, limited purposes only. We never use your information unnecessarily.
Jaya games never shares or sells your data to third parties for advertising purposes.
Jaya games does not retain your data longer than necessary. However, certain data must be kept for a defined period due to legal and regulatory obligations.
| Data Type | Retention Period |
|---|---|
| Account Information (active accounts) | For as long as the account remains active |
| Transaction records | 5 years (as required by law) |
| KYC Documents | 3 years after account closure |
| Log & Session Data | 90 Days |
| Support Conversations | 2 Years |
After account closure, all personal data beyond legal retention requirements is securely deleted within the specified timeframe. Removal from backup systems may take up to 30 days.
Jaya Games does not sell or transfer your data to advertisers or any third party for commercial purposes. However, limited information may be shared with trusted partners where necessary to deliver our services.
In the following circumstances, jaya games may be required to share data with legal authorities:
All third-party service providers are required to comply with jaya games' privacy standards and may not use the data they receive for any other purpose.
Jaya Games uses cookies on its website and app. Cookies are small data files stored on your device that help the platform deliver a better experience.
| Cookie Type | Purpose | Can it be disabled? |
|---|---|---|
| Essential Cookies | Login sessions, security tokens | No (required for service) |
| Functional Cookies | Language preference, layout settings | Yes |
| Analytics Cookies | Page visits, usage pattern analysis | Yes |
| Marketing Cookies | Showing relevant offers | Yes |
You can disable non-essential cookies from your browser or device settings. However, disabling essential cookies may cause login and certain services to not function properly.
Jaya Games believes every member has full ownership of their personal data. You may exercise the following rights at any time:
To exercise any of the rights listed above support@jayagames.app to reach us by email. Jaya Games will respond within 72 hours and complete your request within 30 days.
Some data may not be erasable due to legal obligations. In such cases, jaya games will inform you of the reason.
Jaya games strictly does not collect or process personal data of anyone under the age of 18. Our services are intended exclusively for adults.
If a parent or legal guardian believes their child's data has been collected by mistake, please immediately support@jayagames.app contact us. We will take prompt action.
Any account suspected of being used by someone under 18 will be suspended immediately.
Jaya Games follows the highest industry security standards to protect your data. Our security framework is regularly updated and audited.
Please Note: Never share your password with anyone. jaya games support will never ask for your password.
Some of Jaya Games' service providers may be based in other countries. In such cases, your data may be transferred internationally. Jaya Games ensures that any international transfer maintains protection equal to or greater than that outlined in this Privacy Policy.
We only transfer data to countries with adequate data protection laws or where our service providers have signed international data protection agreements.
All international data transfers use GDPR-compliant Standard Contractual Clauses (SCC).
Jaya Games reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you through the following methods:
Updated policies take effect 14 days after publication. During this period, you have the option to close your account if you do not agree. Continued use of the service after the changes takes effect constitutes acceptance of the updated policy.
The date of the latest update will always be visible at the top of this page.
If you have any questions about this Privacy Policy, concerns about your data, or wish to exercise any of your rights, please get in touch with us:
Our Bangla-speaking support team is always here for you. Feel free to reach out for any privacy-related concerns.
Read our Privacy Policy? Then sign up with confidence. Your data is completely safe — that's our promise.